If you are not satisfied with your specific cleaner(s) or the general services provided please do let us know immediately. We will then ensure the matter is addressed and resolved urgently; and a resolution plan will be communicated to you within 24 hours of you notifying us.
Yes, all employees are covered by our employers liability and public liability insurance.
Most of our cleaning services take place out of hours and therefore it is necessary for our cleaners to hold the keys. Alternatively if you would prefer to hold the keys and can arrange for a key holder to always be present when cleaning starts and finishes then there is no need for us to hold the keys.
Our services cover all areas of Kent. In addition if you are based in Kent but have buildings in South East England (including London) we can meet this requirement too.
We are able to provide cleaning services 7 days a week every day of the year except for public and bank holidays, and Christmas day. Although our office is only open 9am - 5.30pm, we clean at all hours to suit the needs of our customers.
We use detailed Cleaning Schedules. This includes a list of all cleaning tasks required for your site(s), as well as how often these tasks need to be done. The Cleaning Schedule is also used as a task checklist. The cleaning schedule is always available and regularly reviewed with the client to keep track of all tasks provided as part of our services.
We will use all recycling services that you have on your site. In addition we are able, by mutual agreement, to take any items that need to be recycled away from your site.
Yes, we do. Every new contract has brand new equipment assigned to that site only. We also supply, in consultation with you, the consumables you need.
Yes we have a large pool of staff who can provide cover, we only use directly employed staff, we do not use agencies.
We have produced a buyers guide to Cleaning Services in Kent which you may find useful
TUPE (Trade Union Protection of Employment) is the regulatory framework dealing with employee rights on the sale of the business or a service provision change. Have a look at our webpage devoted to TUPE issues for further guidance