Why Choose Us? (Detailed Version) | Kent Cleaning Solutions
We thought it would be useful if we summarised why we believe we can provide better services than your current cleaning company, as well as how we can take away the headache of managing a cleaning team directly yourself. The tables below summarise this. In addition there is a third table below that shows the many features of our services and staff, and the benefit of that feature to you, the customer.
Doing A Better Job Than Your Current Cleaning Company
Your Current Cleaning Firm |
Why We Would Do A Better Job |
After first month of cleaning , standards fall, and areas are missed or done to a poor standard |
We treat our staff with respect, train them well, and frequently inspect their work not just in the early stages of a contract but indefinitely. This ensures that cleaning standards are consistently high throughout the contract |
Cleaners are off sick and cover is not always provided |
We have a large pool of staff who can provide cover, in addition we pride ourselves on not using agencies to provide cover staff |
You end up spending time managing the cleaning staff yourself |
We are here so that you don't have to manage the cleaning staff yourself, our detailed cleaning schedules and our insistence that these are followed every week ensures that you wont need to intervene |
Any comments you have on the cleaners or the overall cleaning services do not seem to be addressed |
We welcome any comments you have on our services, whether good or bad, and more importantly if you raise an issue we act upon it within 24 hours of it being raised |
Taking Away The Stress Of Managing In-House Cleaners
Problem With Managing In House Team |
How We Can Help |
Your cleaners are often off sick and you have can't always provide cover at the last minute |
Each of our cleaners has a nominated person(s) who cover for them if they are off sick. |
You have a high turnover of staff and spend much of your time interviewing, managing and monitoring new staff, only for them to leave a few months later |
At KCS we are very proud to have a low staff turnover. In addition, we take the headache of recruiting, managing, motivating and retaining staff off your hands |
You spend much of your time doing the administration associated with employing people for example payroll, paying taxes, working out and monitoring holiday entitlement |
We do all this for you so you don't have to! |
You spend much of your time fixing cleaning equipment that is broken, or chasing up suppliers that have not delivered your cleaning consumables |
We provide brand new equipment, we also have reliable suppliers |
Features And Benefits Of Our Service
Service Feature |
Benefit To You |
We provide cover if staff sick / on holiday |
Continuity of services – your building will be professionally cleaned even when your usual cleaner is not available |
Our staff are fully trained by us in what to clean, how to clean it and how often to clean it. In addition they are trained in the safe use of chemicals, Health and Safety, and customer care |
Your building will be cleaned to a high standard and the health and safety of the cleaning staff will be promoted in accordance with Health and Safety Executive guidelines |
Detailed cleaning schedule provided covering what needs to be cleaned, how and when. We ensure this schedule is adhered to |
All areas are cleaned to a standard and frequency that is required to ensure your building is always very clean. In addition no areas are missed. |
We don't use temp agencies when staff are on holiday or are ill |
You will always be supplied with a cleaner that we know rather than one from a temp agency who may not do such a good cleaning job or be so reliable |
Staff are trained to recycle on your site wherever possible. |
You have peace of mind that we are helping to promote 'green' services |
All staff are checked in accordance with Home Office regulations and those working on a sensitive site will be put through a criminal records bureau check |
You know that your cleaners are vetted and all legal requirements are being followed |
Staff are encouraged to give feedback and make suggestions, they are also given good feedback if a client has told us that they have done a great job |
This ensures that, unlike many firms, our cleaning staff are motivated, which results in them doing a better job |
Communication – regular site inspections carried out and also client telephoned regularly check they are happy |
A high standard of cleaning services are achieved, both at the start of the contract but more importantly this high standard is maintained |
Comments book provided and checked daily by cleaners |
This also helps maintain a consistently high standard of cleaning services |
All staff wear a tabard |
A professional image of our services is projected to everyone in your building |
Staff trained in CoSHH and BiCS |
The risk to health and safety is minimised |
Risk assessments are carried out at the start of a contract |
The risk to health and safety is minimised |
All staff are very thoroughly vetted |
You have peace of mind that cleaners in your building are trustworthy and of reputable character |
We provide a satisfaction guarantee |
You know that if there are any problems, Kent Cleaning Solutions will resolve them immediately |
We only cover Kent |
We have good local knowledge and can get to all sites across kent in a short amount of time. In addition this means that if you ever want to pop in to see us you won't have far to travel |